Sharon Marie May has over 25 years experience in organizational assessment and performance improvement. Her unique skill set blends expertise in program evaluation, human performance technology, and quality, and allows her to tailor approaches, tools, and methods from all three disciplines to improve outcomes for your organization. She has lived and worked in both the United States and Europe.

Experience:  Sharon has held positions as diverse as Director level management of operations, evaluation specialist in a university office of institutional research, top salesperson for a $25M performance consulting organization, global marketing manager for a $450M technology services business, and college professor. Her industry experience spans IT, restaurant, healthcare, nonprofit, government, retail, higher education, and light manufacturing. She currently teaches in Franklin University’s MS program for Instructional Design and Performance Technology.

Education:  PhD in Instructional Design, Development, and Evaluation, with a concentration in Program Evaluation and research focus on Performance Improvement in global organizations; MEd in Human Resource Education; BS in Business with a dual major in Psychology

Certifications & Memberships:  International Society for Performance Improvement’s Certified Performance Technologist (CPT), and the American Society for Quality’s Certified Six Sigma Black Belt (CSSBB); long time member of the American Evaluation Association

Research Interests:  (1) factors that influence the successful implementation of performance improvement initiatives in organizations, (2) the application of Six Sigma/Quality processes in nonprofit organizations, and (3) the use of diffusion analysis to properly position change initiatives